Cancellation policy

Subscription & Cancellation Policy. Last updated: August 12, 2026.

Orela offers Night Reset on a monthly subscription basis for your convenience. This policy explains how subscriptions work, how billing is handled, and how you can cancel.

1. Enrollment

When you select automatic refills, the subscription price, monthly billing frequency, and renewal terms are displayed before you complete your order. The subscription price reflects a fixed $5 saving compared with the corresponding one-time purchase price.

2. Billing & Payment

  • By enrolling, you authorize us to charge your selected payment method once per month until you cancel.
  • Subscription charges include product cost, applicable taxes, and shipping fees if any.
  • If a payment fails, Shopify Subscriptions may retry the charge. Your subscription may be cancelled after unsuccessful payment retries unless you update your payment information.

3. Renewals

  • Subscriptions automatically renew monthly until cancelled.
  • You will be billed on your renewal date unless you cancel in advance.
  • Renewal reminders may be sent by email before billing, depending on your location and applicable law.

4. Cancellation

  • There is zero commitment. You may cancel your subscription at any time.
  • To avoid being charged for the next cycle, cancel before the next scheduled billing date.
  • You can cancel through the Manage Subscription link in your customer account or by contacting support.
  • Once cancelled, you will not be billed again. Orders already processed will be shipped and remain subject to the Refund Policy.

5. Returns & Refunds

  • Subscription orders are subject to the same conditions as one-time purchases under our Refund Policy.
  • Refunds apply only to returned products in line with our policy. Subscription charges already processed are not refundable once an order has shipped.

6. Modifications

You may update your payment method or manage your subscription through the customer account portal. Available options are determined by Shopify Subscriptions.

7. Contact Us

If you have questions about your subscription, billing, or cancellation, contact support@tryorela.com.

8. Billing Descriptor

You will be billed by "Orela" on your credit card statement.