Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at support@tryorela.com. If your return is accepted, we will send instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return question at support@tryorela.com.

Damages and issues

Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, and gases. We also cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get the item you want is to return the item you have, then place a separate purchase once the return is accepted.

European Union 14 day cooling off period

If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days for any reason. The item must be in the same condition received, unused, with tags and original packaging, and proof of purchase is required.

Refunds

We will notify you once your return has been received and inspected, and we will let you know whether the refund was approved. If approved, the refund will be issued to the original payment method within 10 business days. Bank or credit card processing may take additional time.

If more than 15 business days have passed since your refund was approved, contact us at support@tryorela.com.