Privacy policy

Last updated: July 30, 2026

Orela operates this store and website, including the information, content, features, tools, products, and services made available to provide customers with a curated shopping experience. This Privacy Policy explains how we collect, use, and disclose personal information when you visit, use, purchase from, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls for the collection, processing, and disclosure of personal information.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you understand the practices described here.

Personal Information We Collect or Process

Personal information means information that identifies, relates to, describes, or can reasonably be linked to you. Depending on your interaction with the Services and applicable law, we may collect or process the following categories:

  • Contact details, including name, billing address, shipping address, phone number, and email address.
  • Financial and payment information, including payment card information, transaction details, and payment confirmation details.
  • Account information, including username, password, preferences, settings, and security information.
  • Transaction information, including items viewed, placed in cart, purchased, returned, exchanged, or cancelled.
  • Communications with us, including information included in customer support requests.
  • Device and usage information, including browser, network, IP address, unique identifiers, and how you interact with the Services.

Personal Information Sources

We may collect personal information directly from you, automatically through the Services, from Shopify and service providers that process information for us, and from partners involved in fulfilling your order.

How We Use Your Personal Information

We use personal information to provide, tailor, and improve the Services, including processing payments, fulfilling orders and subscriptions, remembering preferences, arranging shipping, managing returns, and supporting customer accounts.

We may also use personal information for security and fraud prevention, customer support, legal compliance, and enforcing our terms and policies.

How We Disclose Personal Information

We may disclose personal information to Shopify, fulfillment partners, payment processors, shipping carriers, customer support providers, and other parties where needed to provide the Services or comply with legal obligations.

We may also disclose information when you direct us to do so, when a business transaction requires it, or when disclosure is needed to protect the Services, our rights, or the rights of users and others.

We Do Not Sell Your Personal Information

We do not sell personal information for monetary consideration. Any disclosure of personal information is limited to what is needed to provide the Services, fulfill orders and subscriptions, or comply with applicable law.

Relationship with Shopify

The Services are hosted by Shopify. Shopify may collect and process personal information about your access to and use of the Services in order to provide, protect, and improve the shopping experience.

Information submitted through the Services may be transmitted to Shopify and its service providers in countries other than where you reside. Shopify may also use certain enhanced features that rely on interactions with our store, other merchants, and Shopify.

Third Party Websites and Links

The Services may link to websites or online platforms operated by third parties. We are not responsible for the privacy, security, accuracy, or reliability of sites that are not controlled by us.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

Security and Retention of Your Information

No security measure is perfect. We retain personal information for as long as needed to provide the Services, maintain accounts and subscriptions, comply with law, resolve disputes, and enforce applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have rights to access, know, delete, correct, port, or opt out of certain uses of personal information. These rights may be limited by applicable law.

  • Right to access or know the personal information we maintain about you.
  • Right to request deletion or correction of certain personal information.
  • Right to receive a copy of certain personal information in a portable format.
  • Right to opt out of sale, sharing, or targeted advertising where applicable.
  • Right to manage communication preferences.

To exercise available rights, contact us using the details below. We may need to verify your identity before processing a request.

Complaints

If you have a complaint about how we process personal information, contact us using the details below. Depending on your location, you may also have the right to appeal or contact a local data protection authority.

International Transfers

We may transfer, store, and process personal information outside the country where you live, relying on lawful transfer mechanisms where required.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.

Contact

If you have questions about privacy practices or would like to exercise available rights, contact us at support@tryorela.com.